Blog and insights

Kenya's Online Workers and the AI Shift

Omondi used to transcribe interviews all night. Now software does it in minutes. What AI and online work in Kenya look like now, and where the new gigs are.

Automating Customer Follow-Ups Without Sounding Like a Robot

Dear Valued Customer, your satisfaction is important to us. Nobody has ever loved that message. Here is customer follow-up automation in Kenya that sounds human...

Remote Work From Kilifi: What the Cloud Makes Possible

Achieng now answers client emails from a beach in Kilifi, and her work is better than ever. The remote work tools for Kenyan businesses that made it possible.

Fibre, 4G or Prayer: Choosing Internet for Your Kenyan Office

Your Zoom call froze with your mouth open, again. A plain-language guide to choosing business internet in Kenya, from fibre to 4G to backup plans.

AI for Customer Service: The Good, the Bad and the "Kindly Hold"

Have you ever typed "agent" eleven times into a chatbot? AI customer service in Kenya can be brilliant or maddening. Here is how to land on the right side.

Will Automation Take My Job? A Gentle Conversation With Your Staff

You announced a new system and now the office whispers louder than the kettle. Here is how to talk honestly about workplace automation in Kenya.

Your Accounting Should Not Live on One Desktop in Westlands

When the only copy of your books lives on one desktop, every blackout is a thriller. Here is why Kenyan businesses are moving to cloud accounting software.

A Website That Still Says "Copyright 2017" Is Telling Customers Something

Your footer says 2017, your phone number is dead and the slider still advertises a Christmas offer. Signs it is time for a website redesign in Kenya.

Write an AI Policy Before Someone Pastes Client Data Into a Chatbot

Halima found the payroll file inside a chatbot. A one-page AI policy for businesses in Kenya would have saved her a very long Tuesday.