Tagged: Customer Service

Chatbots for Kenyan Businesses: Helpful Assistant or Digital Nuisance?

Chatbots for businesses in Kenya can be a 24-hour helper or a loop of menus that never ends. Here is how to build the helpful kind.

Where Not to Automate: Things That Still Need a Human Touch

Business process automation in Kenya saves offices hours, but some jobs belong to a person who can say pole and mean it. Here is how to tell the difference.

Automating Customer Follow-Ups Without Sounding Like a Robot

Dear Valued Customer, your satisfaction is important to us. Nobody has ever loved that message. Here is customer follow-up automation in Kenya that sounds human...

AI for Customer Service: The Good, the Bad and the "Kindly Hold"

Have you ever typed "agent" eleven times into a chatbot? AI customer service in Kenya can be brilliant or maddening. Here is how to land on the right side.

AI in Swahili and Sheng: Where the Machines Still Struggle

Ask a Swahili AI chatbot for formal Swahili and it does fine. Ask it what "niko fiti, buda" means and things get interesting.