Tagged: Customer Experience

SMS and WhatsApp Notifications That Customers Don't Hate

Nobody wants a promo SMS at 5:47am. Here is how to send SMS and WhatsApp business notifications in Kenya that customers read and do not block.

Mobile-First Isn't a Trend in Kenya, It's the Whole Market

Your customers are not at a desk. They are in a matatu with one thumb free. Here is how a mobile-friendly website in Kenya wins them over.