Tagged: Chatbots

Chatbots for Kenyan Businesses: Helpful Assistant or Digital Nuisance?

Chatbots for businesses in Kenya can be a 24-hour helper or a loop of menus that never ends. Here is how to build the helpful kind.

AI for Customer Service: The Good, the Bad and the "Kindly Hold"

Have you ever typed "agent" eleven times into a chatbot? AI customer service in Kenya can be brilliant or maddening. Here is how to land on the right side.