Automation

Automating Customer Follow-Ups Without Sounding Like a Robot

Dear Valued Customer, your satisfaction is important to us. Nobody has ever loved that message. Here is customer follow-up automation in Kenya that sounds human...

Will Automation Take My Job? A Gentle Conversation With Your Staff

You announced a new system and now the office whispers louder than the kettle. Here is how to talk honestly about workplace automation in Kenya.

The Copy-Paste Olympics: How Much Time Your Team Wastes Moving Data

Your team is training hard for the Copy-Paste Olympics, and they are winning gold. Data entry automation in Kenya can retire them from the sport with honours.

M-Pesa Reconciliation: From Three Days of Squinting to Three Minutes

Mutua has a paybill statement and a highlighter that has given up. Here is how to do M-Pesa reconciliation in Kenya without losing your eyesight.

Payroll Day Without the Panic: Automating Statutory Deductions

Dear diary, the payroll spreadsheet has 47 tabs and one is called DO NOT TOUCH. Someone touched it. Time to talk about payroll software in Kenya.

Automating Invoices So You Stop Chasing Clients Like a Debt Collector

Otieno spent six weeks sending 'just following up' messages. Automated invoicing in Kenya offers a better way, and it does not involve showing up at anyone's of...

If You Do It Every Monday, a Robot Should Do It Instead

Every Monday, Wanjiru does the same twelve clicks. Business process automation in Kenya is not science fiction: a robot could take those clicks and never compla...