AI

Kenya's Online Workers and the AI Shift

Omondi used to transcribe interviews all night. Now software does it in minutes. What AI and online work in Kenya look like now, and where the new gigs are.

AI for Customer Service: The Good, the Bad and the "Kindly Hold"

Have you ever typed "agent" eleven times into a chatbot? AI customer service in Kenya can be brilliant or maddening. Here is how to land on the right side.

Write an AI Policy Before Someone Pastes Client Data Into a Chatbot

Halima found the payroll file inside a chatbot. A one-page AI policy for businesses in Kenya would have saved her a very long Tuesday.

Will AI Replace Accountants in Nairobi?

Achieng's nephew says AI accounting software in Kenya will make her job obsolete by Christmas. After twenty years of doing accounts, she has thoughts.

AI in Swahili and Sheng: Where the Machines Still Struggle

Ask a Swahili AI chatbot for formal Swahili and it does fine. Ask it what "niko fiti, buda" means and things get interesting.

ChatGPT Wrote My Proposal and Other Office Confessions

Five Nairobi office workers confess how they really use ChatGPT for business in Kenya. Some of it is fine. Some of it is not.

What AI Actually Means for Your Kenyan Business (Spoiler: Not Robots)

Mutua's uncle thinks a robot is coming for his hardware shop. The truth about AI for businesses in Kenya is far less dramatic and far more useful.